Refund and cancellation policy

1. Session fees: who issues refunds

Clients pay session fees into their therapist's own Razorpay account. Insight never holds the money. A refund is made by the therapist, from that account, through Insight's refund tools.

2. Cancellation policy

Each therapist sets their own cancellation policy. Clients see it when they book. A new therapist starts with a default: a full refund if the client cancels 48 or more hours before the session. The therapist can change it.

3. How clients cancel

Clients cancel or reschedule from the link in their email, or from their portal. Therapists can also cancel a session for a client.

4. Refunds and credit

When a session is cancelled in time, the therapist can refund the client to their original payment method, or keep the amount as credit toward their next session.

Credit from an online payment can be refunded to the client's original payment method for 180 days after that payment. After that, it can only be used to book sessions.

5. How long a refund takes

UPI and IMPS refunds usually arrive within hours. Card refunds take 5 to 7 business days, and sometimes up to 10, depending on the bank. Net banking refunds take 5 to 7 business days.

6. If you have a problem with a charge

Contact your therapist first. If it is not resolved, write to hello@insighthealthtech.in.

7. The Insight free trial

The free trial lasts 14 days. What happens after it: we will tell you before your trial starts.

8. Contact

Questions about refunds: hello@insighthealthtech.in.